Shopping with us: Privacy Policy

Last Updated: 01/11/2023

This Privacy Policy is intended to inform you about how The Slow Approach collects, uses, and safeguards your personal information in regards to online purchases. We are committed to protecting your privacy and ensuring that your personal data is handled responsibly.

1. Information We Collect

We may collect the following types of information from customers who purchase physical products on our website:

1.1 Personal Information:

Name

Contact Information (address, email, phone number)

Billing Information (credit card details, billing address)

Account login details (if applicable)

1.2 Order Information:

Product(s) purchased

Order history

Shipping and delivery information

1.3 Communications:

Any correspondence or communications with us, including customer support inquiries.

2. How We Use Your Information

We may use your personal information for the following purposes:

2.1 Order Processing:

To process and fulfill your orders and provide you with the products you've purchased.

To communicate with you regarding your orders, shipping, and delivery updates.

2.2 Customer Support:

To respond to your inquiries, resolve issues, and provide customer support.

2.3 Marketing:

To send you information about our products, promotions, and updates, where you have given your consent to receive such information.

To improve our services, website, and customer experience.

3. Data Security

We take data security seriously and employ reasonable security measures to protect your personal information from unauthorised access, disclosure, alteration, and destruction.

4. Data Sharing

We do not sell or rent your personal information to third parties. However, we may share your data with trusted third parties who assist us in providing our services, such as payment processors, delivery companies, and marketing partners. These third parties are obligated to safeguard your data and only use it for the purposes for which we share it.

5. Your Rights

You have certain rights regarding your personal data, including the right to access, correct, delete, or restrict the processing of your data. You also have the right to opt out of marketing communications at any time.

6. Cookies and Tracking Technologies

We use cookies and other tracking technologies to enhance your browsing experience. You can manage your cookie preferences by adjusting your browser settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for legal reasons. The latest version will always be available on our website.

8. Contact Us

If you have any questions, concerns, or requests related to your privacy or this Privacy Policy, please contact us at:

hello@poppyella.com